Further Education and Training Certificate
Technical Support
Why study IT Technical Support NQF Level 4?
Organisations increasingly rely on computer systems in all areas of their operations and decision-making processes. IT Technical support staff therefore play a crucial role in ensuring the correct running and maintenance of IT systems. IT technical support officers monitor and maintain the computer systems and networks of an organisation. They may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems.
Who should study this course?
Anyone wanting to be a qualified as an entry-level Technical Support professional with a good fundamental knowledge of the Information Technology field should study this course.
Careers available for IT Support include:
IT Technician
Network Technician
Server Administrator
Data Centre Administrator
Help Desk Support
